Privacy Policy

Last updated: March 2026

House Help Services LLC ("House Help Services," "we," "us," or "our") operates the website househelpservices.com and provides home services in the New York City metropolitan area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, email address, and service address when you request a quote or service
• Service request details — description of your home emergency or improvement project
• Contractor application information — license numbers, trade, service area, and professional history
• Communications — messages you send us via our contact form, email, or phone

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This is standard web analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Dispatch emergency service technicians to your location
• Match you with appropriate contractors for improvement projects
• Send you service confirmations, updates, and follow-up communications
• Process and respond to contractor applications
• Improve our website and service quality
• Comply with legal obligations
• Send promotional communications (with your consent; you may opt out at any time)

3. Information Sharing

We share your personal information only in the following circumstances:

• With service contractors — we share your name, address, and service details with the licensed contractor we dispatch to your home
• With insurance companies — with your authorization, to assist with claims documentation
• With service providers — third-party vendors who help us operate our website and services (e.g., form processing, analytics) under confidentiality agreements
• Legal requirements — when required by law, subpoena, or to protect the rights and safety of our users and the public

We do not sell your personal information to third parties.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service request records are typically retained for 7 years.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of promotional communications at any time
• Lodge a complaint with the appropriate data protection authority

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone: (206) 401-7828
• Email: Househelpservicesnyc@gmail.com